Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
“We design and analyse the efficient user journeys for our Sky products & services and put the customer experience at the centre.” – Alexander Reising, Director CRM Processes br> br>
What you’ll do
You'll define and develop customer processes independently in cooperation with other process owners and stakeholders, mainly in the area of customer retention and development.
Your role is an exciting interface function for the analysis and evaluation of technical requirements from the point of view of efficiency and effectiveness as well as the targets and expectations of our customers
One of your main tasks is the creation of functional concepts and the derivation of IT requirements / user stories / specifications (requirements engineering) for the further development of our CRM systems and related applications (e.g. sky.de/at, IVR)
In the context of the agile approach, you also take on the role of the product owner and prioritise the product backlog independently and continuously
You'll accompany the implementation and take care of various important milestones: testing of the concepts, user acceptance tests and technical support of the relevant processes in production operations
You're driven by the desire to continuously improve the processes you support as a process owner by setting up the necessary reports, analyses and deriving optimisations
In addition, your tasks include the implementation of customer loyalty campaigns in the CRM system and related applications (e.g. web) with a focus on customer development and loyalty
What you’ll bring
You've completed a university degree or comparable training in Business Administration or (Business) Informatics
For at least 5-6 years you've been responsible for the management of customer processes or on the IT side for the further development of CRM systems as well as for the technical implementation of processes
In addition to a very good understanding of IT processes and a solid understanding of business, outstanding analytical and conceptual skills distinguish you
Strong service mentality as well as excellent teamwork and communication skills are among your strengths
You'll bring a high degree of flexibility and resilience as well as the ability to assert yourself
A good command of English is a matter of course for you and you feel comfortable working in an international team
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
Free Sky Q
Company pension scheme
Sky Company Bike
We're proud to be an equal opportunity employer.
It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.
A job you love to talk about.
Sky Deutschland GmbH br>
Human Resources & Organisation br>
Your Contact: Xenia Schmeusser