Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
“Are you passionate about end customer billing and the associated processes? Then you've come to the right place! At Billing & Collection Operations, we look after accurately this process chain and strive for efficiency and continuous process improvement – if flexibility and independent work are among your strengths and you live your job with great enthusiasm, then I look forward to receiving your application!” – Franziska Lange, Head of Billing & Collection Operations
What you’ll do
As a process specialist, you're responsible for the implementation of the operational processes of the internal and external dunning process
Your task is the operation of (sub-) processes & systems in the operational business and you'll take care of the processing of problem and clarification cases
You'll escalate process disruptions, investigate the causes, evaluate the effects and initiate immediate countermeasures
You enjoy identifying potentials for process improvement – for this you'll coordinate with upstream and downstream process participants
No day is the same – you'll create reports and statistical evaluations with the help of suitable tools
You'll take over the correspondence with debtors and debt counselling centres and actively support the team in operational challenges
Finally, you'll work closely with the CRM, Customer Service, Supply Chain, IT and Billing teams
What you’ll bring
You've completed commercial or legal vocational training and you've professional experience in receivables management with a focus on B2C – initial practical experience in Business Objects is a plus
Through your professional activity you've been able to acquire technical and methodological competence in the area of commercial and judicial dunning procedures, enforcement and insolvency
Above all, strong analytical skills and an above-average technical understanding set you apart
A quick perception, hands-on mentality and enjoyment of joint further development are among your strengths
You describe your way of working as proactive, independent and goal-oriented in combination with a strong team orientation and reliability
Solid knowledge of MS Office – especially Excel distinguish you
Good English skills round off your profile
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
Free Sky Q
Company pension scheme
Sky Company Bike
We're proud to be an equal opportunity employer.
It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.
A job you love to talk about.
Sky Deutschland GmbH br>
Human Resources & Organisation br>
Your Contact: Nicole Berger