Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
“Our mission is to provide information to customers and customer advisors via our tools and channels with the aim of preparing it in a way that is appropriate to the target group, so that customers can help themselves and, where this is not possible, to provide customer advisors with optimum support in solving the problem. We fulfill this task by continuously analyzing our content and the performance of our knowledge databases and deriving improvement measures based on key figures.” – Ercüment Romanci, Head of Knowledge Management & Communications
We're looking for you to join our Knowledge Management & Communications Team, limited to 12 months.
What you’ll do
- You're responsible for technical and operational inlife management and the constant improvement of the digital customer service
- Additionally, you'll deal with the ongoing analysis and identification of action areas on our communication channels for our customer and account managers
- It'll be on you to tackle the analysis and further development of relevant qualitative and quantitative key performance indicators for measuring the success of customer service
- Continuous quality improvement and coordinating the resulting collaboration with other specialist teams (e.g. Training and Quality Management and our internal and external locations) is a key element of your daily business
- You'll act as a contact person for internal departments and service centers for the topics for which you are responsible
What you’ll bring
- You've a university degree or comparable training in the media sector as well as extensive know-how in the customer service centre/call centre area
- You've already gained knowledge of content management systems – experience in Salesforce is an advantage
- Experience in the use of tools for KPI improvement as well as very good MS Office skills (Excel, Word and PowerPoint) are a matter of course for you
- Very good communication and presentation skills, both written and verbal, are among your strengths
- You'll bring a positive attitude, self-motivation, team spirit, dynamism, creativity and the ability to work on your own initiative
- You're characterised by comprehensive analytical and organisational thinking as well as a strong customer and service orientation
- You describe yourself as assertive, especially with regard to the implementation of identified measures
- Good written and spoken German and English round off your profile
Our benefits:
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
- Free Sky Q
- Flexible working
- Company pension scheme
- Sky Company Bike
Inclusion:
We're proud to be an equal opportunity employer.
It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.
A job you love to talk about.
Sky Deutschland GmbH
People & Organisation
Your Contact: Simone Witzigmann
People & Organisation
Your Contact: Simone Witzigmann
limited
Munich
Customer Service
February 18, 2022
5648 003780 M06
© 2021 Sky Deutschland
