Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
“Sky offers an amazing range of blockbuster movies, sky original series and live sport. Our sky advisors inspire and surprise our customers with personalized advice on available content. And off course special deals. Are you ready to make a key contribution to the commercial strategy in Sky personal customer contacts?” – Raymond Löhr, Director Commercial Operations & Sales Support
What you’ll do
Part of your responsibility is to manage up and cross sell activities for the company's full range of services across inbound, outbound and chat channels to the entire Sky residential customer base
You'll create incremental revenue through the upselling of services to existing Sky customers via Inbound, Outbound and webchat
You¿ll be involved in the Marketing and Online Teams to build and implement an engagement plan to support campaigns and product introductions
No day is the same – you'll travel to our Sky sites and Sky Partners in and outside Germany and engage with our frontline teams
You'll commit to our sales training, call monitoring and customer experience teams to develop our customer engagement strategies
You continuously manage vendor improvements including benchmarking and salesforce.com integration
The planning and tracking of campaign results (leads received/worked, closing ratios) is part pf your daily business
Your job is to share performance insights and collaborate with collaborators across marketing, finance and operations to reach you goals
What you’ll bring
You've a degree in business administration or comparable apprenticeship as well as comprehensive customer service knowledge
In the past you were able to gain some experience in Previous B2C sales, for instance in media, telco, banking, finance, energy or travel
You'll bring an understanding of sales principles that get results
Your good knowledge of regulations relating to compliance sets you apart from other applicants
You'd describe yourself as committed and a great teammate
Good German and English skills round of your profile
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
Free Sky Q
Company pension scheme
Sky Company Bike
We're proud to be an equal opportunity employer.
It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.
A job you love to talk about.
Sky Deutschland GmbH br>
People & Organisation br>
Your Contact: Simone Witzigmann