Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
“We're building a diverse team to give Sky customers insightful and friendly advice on all of Sky entertainment services and subscriptions. We just started, now is a great time to join!” – Raymond Löhr, Director Commercial Program & Sales Support
What you’ll do
- You'll be involved in the Upselling Program in Customer Service and you act as central contact person towards management as well as for internal stakeholders at Commercial
- You'll plan all relevant aspects of the business area, track performance against targets and drive performance development
- You'll champion staff performance management across all service providers & you'll set clear targets, put tracking tools in place, define compensation schemes, incentive programs and, together with vendor management, host frequent performance reviews
- You're responsible for the commercial roadmap and you ensure that all involved staff are well prepared for upcoming commercial goals, changes and challenges
- You'll actively identify business opportunities, align ideas with stakeholders and manage agreed improvement programs
- You own the customer engagement strategy and ensure that scripting guidelines like sales pitching are defined, refined, and adhered to
- You're hands-on and therefore in frequent contact with contact center staff at all levels, to understand performance drivers, staff motivation and to challenge best practices
What you’ll bring
- You've a degree in business administration or comparable apprenticeship as well as comprehensive customer service knowledge, especially in commercial program management, and 5-6 years of professional experience in this area
- You'll bring ample hands-on experience with contact centers and consumer sales
- A high level of analytical competence in CC key figures in the areas of resources, quality and sales as well as a high level of service and sales orientation in customer contact characterize you
- A high level of social competence and enjoy working with customer advisors in Customer Service sets you apart
- The implementation of identified measures in a spirit of partnership is among your strengths
- Negotiating skills and a high degree of willingness to travel are a matter of course for you
- Good written and spoken English round off your profile
Our benefits:
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
- Free Sky Q
- Flexible working
- Company pension scheme
- Sky Company Bike
Inclusion:
We're proud to be an equal opportunity employer.
It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.
To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.
A job you love to talk about.
Sky Deutschland GmbH
People & Organisation
Your Contact: Simone Witzigmann
People & Organisation
Your Contact: Simone Witzigmann
unlimited
Munich
Customer Service
March 3, 2022
5648 003780 M09
© 2021 Sky Deutschland
