Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
“The continued transformation of our customer service is a top priority for Sky. In this role, you can play a key role in crafting this change process.” – Christian Patz, Senior Vice President Customer Operations
What you’ll do
- You'll lead all aspects of the successful and efficient implementation of key initiatives as part of the further transformation of our customer service and cross-functional Sky projects with a high impact on Customer Operations (e.g. anti-piracy program, change of sports rights etc.)
- Furthermore, you'll be leading your own projects as well as supporting and handling the quality of projects led by team members
- It is your tasks to run and further develop the team
- You'll also be in charge for developing efficient decision-making proposals for strategic issues and preparing management presentations
- Your role requires to drive innovation in the service area and share experience with colleagues in Sky UK, Sky Italia and Comcast.
- As part of the Customer Operations leadership team, you'll look after stakeholder management within Customer Operations and key interface functions (IT, technology, CBM)
What you’ll bring
- You've outstanding project management skills and at least 8-10 years of experience in leading cross-functional projects – consulting background is an advantage
- You also have several years of leadership experience and the ability to develop your staff
- With more than 5 years of experience in service and quality management as well as in working in the context of the Sky Group you distinguish yourself from others
- Your experience in process and lean management as well as your outstanding ability to not only implement your own projects well, but also to ensure high quality in the team, makes you stand out from the crowd
- In addition to your strong customer orientation, your strengths include significant conflict management, experience in intensifying critical projects and very strong communication skills
- Good English skills round off your profile
Our benefits:
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
- Free Sky Q
- Flexible working
- Company pension scheme
- Sky Company Bike
Inclusion:
We're proud to be an equal opportunity employer.
It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. We're also happy to accept your application in German.
To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.
A job you love to talk about.
Sky Deutschland GmbH
People & Organisation
Your Contact: Simone Witzigmann
People & Organisation
Your Contact: Simone Witzigmann
unlimited
Munich
Process & Project Management
July 14, 2022
5648 003780 M15
© 2021 Sky Deutschland
