Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
„Do you love to be the first to see the latest blockbusters and series or to be there live at major sporting events? You know how to inspire others with this passion and always find new arguments for good television? Then you've come to the right place in our team! We've millions of contacts with existing and potential customers every year. Help us to use these contacts to inspire more and more people for Sky and its products.“ – Michael Resch, Director Commercial Program & Sales Support
Please be advised: Due to our international corporate culture, we publish all our job advertisements in English. Nevertheless a significant part of this job will be in German.
What you’ll do
- You're responsible for the sales activities in Customer Service and ensure that we manage contacts with existing and new customers in a profitable manner
- You're the central contact person for the management as well as for internal stakeholders (CRM / Sales / Finance) on the topic of sales in Customer Service
- You create the business plan, track current performance and drive performance development
- You'll be involved in developing the sales skills of staff across all service providers, setting clear targets, using tracking tools, defining compensation schemes and incentive programmes and conducting regular on-site performance reviews with vendor management
- You'll support the creation of the commercial roadmap and ensure that all involved staff are well prepared for the upcoming commercial goals, changes and challenges
- You actively identify optimisation opportunities, coordinate ideas with stakeholders and lead agreed improvement programmes
- You take care of the customer approach strategy and ensure that guidelines are defined, refined and followed
- You're hands-on and therefore in frequent contact with contact centre staff at all levels to understand performance drivers and staff motivation and challenge best practice
What you’ll bring
- You've a degree in business administration or comparable training as well as comprehensive knowledge in customer service or sales as well as 5-6 years of professional experience in this field
- You're characterised by a high level of analytical competence as well as a strong service and sales orientation
- You're creative and you'll bring strong implementation skills as well as a high level of social competence and the ability to work in a team
- A high affinity for entertainment content distinguishes you – you're a big film and series fan or passionate about watching live sport on TV
- The implementation of identified measures in a spirit of partnership is one of your strengths
- Negotiating skills and a high willingness to travel are a matter of course for you
- Good written and spoken German & English round off your profile
Our benefits:
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
- Free Sky Q
- Flexible working
- Company pension scheme
- Sky Company Bike
Inclusion:
We're proud to be an equal opportunity employer.
It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. We're also happy to accept your application in German.
To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.
A job you love to talk about.
Sky Deutschland GmbH
People & Organisation
Your Contact: Simone Witzigmann
People & Organisation
Your Contact: Simone Witzigmann
Unlimited
Munich
Customer Service
February 24, 2023
5648 003780 N04
© 2021 Sky Deutschland
