Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
„As a team we're focusing on creating and optimizing customer journeys in our (digital) customer interaction channels. We ensure that our customers receive the support they need quickly and effectively and that our services meet their needs.“ – Birgit Huber, Director Interaction Channels & Automation
Please be advised: Due to our international corporate culture, we publish all our job advertisements in English. Nevertheless a significant part of this job will be in German.
What you’ll do
In your role, you'll play a key role in shaping the customer journeys within our digital service channels & the document management system (webchat, messenger, response)
You're responsible for the day-to-day business and support the strategic development of the assigned channels and coordinate the work of the virtual team (Business Analyst, PM/PO / IT interface)
Controlling all requested implementations for the assigned interaction channels is part of your daily business
You're responsible for identifying opportunities for improvement by monitoring KPIs of these channels and by working closely with agencies/customer service and the management team – you'll help shape the necessary changes, such as implementing new processes, tools or technologies to optimise the customer experience
What you’ll bring
You've a degree and at least 2-4 years of practical experience in the areas of operations development/digital transformation/CRM operations/process management with a focus on conceptual, strategic approaches and projects
Through your work experience, you've gained extensive knowledge of digital service infrastructures, chatbots, etc.
Above all, your excellent communication skills, your ability to think „out-of-the-box“ as well as your excellent organisational talent are among your strengths
You've a keen interest in new customer service technologies as well as very good analytical and problem-solving skills
A comprehensive understanding of and proactive cooperation with the various business areas are a matter of course for you
You'd describe yourself as assertive and at the same time as a team player.
In addition to your outstanding motivation, you're characterised above all by your flexibility, resilience and proactivity
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
Free Sky – watch all our content for free
Hybrid working model (60/40)
Flexible working hours with overtime compensation
30 days of vacation + Holiday Buy
Subsidized Deutschland Ticket
Company Bike & Gympass
We're proud to be an equal opportunity employer. It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. We're also happy to accept your application in German. To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.
A job you love to talk about.
Sky Deutschland GmbH br>
People & Organisation br>
Your Contact: Lisa Krautsieder