Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
¿Are you a customer-centric and data-savvy problem solver (m/f/d) who loves analyzing trends, collaborating with internal teams, and driving positive change within a business? If so, we have the perfect opportunity for you in our Commercial Trading team at WOW! With your deep understanding of the drivers of churn, including external trends, the influence of content, and pricing strategies, you¿ll have the power to shape our customer retention strategy and make a real impact. Your responsibilities will go beyond churn alone, as you¿ll also have an eye on overall customer lifetime value. If you thrive in a fast-paced environment, we can¿t wait to meet you! Apply now and let¿s create something incredible together.¿ ¿ John Timothee, Vice President Proposition & Commercial
What you’ll do
- You'll develop a deep understanding of the key drivers of churn, including content preferences, pricing, engagement, and external factors
- You use your expertise and the latest tools to identify risks and opportunities and adjust our churn forecast accordingly
- You'll work closely with Customer Base Management, Product and Finance to optimize customer engagement, churn, and lifetime value
- You'll be responsible for providing weekly analysis and reporting to key stakeholders, including senior leadership
- You'll lead monthly and quarterly reviews of churn and cross-selling performance and support the customer base management teams in data-driven optimization of their strategies
- You'll work with the Commercial team to develop strategic recommendations to accelerate subscriber growth, enhance user experience, and grow profits over the long term
What you’ll bring
- You've a Bachelor¿s degree and 5-6 years of relevant professional experience in Controlling or Planning, preferably in a subscription business
- You've excellent analytical and conceptual skills combined with a high level of self-motivation to achieve exceptional results
- You're characterized by self-confidence, assertiveness, and a strong sense of responsibility, as well as the ability to work both independently and as part of a team
- Above all, you possess excellent communication and presentation skills
- You're an expert (m/f/d) in Excel and PowerPoint – experience with SAP Business Objects & Tableau is a plus
- Good English skills complete your profile
Our benefits:
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
- Free Sky – watch all our content for free
- Hybrid working model (60/40) Flexible working hours with overtime compensation
- 30 days of vacation + Holiday Buy
- Company pension scheme
- Sharesave (company share programme)
- Company Bike & Gympass
Inclusion:
We're proud to be an equal opportunity employer. It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Why wait?
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. We're also happy to accept your application in German. To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.
A job you love to talk about.
Sky Deutschland GmbH
People & Organisation
Your Contact: Vanessa Bauer
People & Organisation
Your Contact: Vanessa Bauer
Unlimited
Munich
CRM
June 15, 2023
5648 003495 N14
© 2021 Sky Deutschland
