Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
Please be advised: Due to our international corporate culture, we publish all our job advertisements in English. Nevertheless a significant part of this job will be in German.
We're looking for you to join the Treasury, Billing & Collection DACH Team
What you’ll do
In your position you'll be responsible for the professional and disciplinary management of the Fraud Management team with 4 employees
Your tasks include the motivation of your employees through a cooperative management style and the further development and promotion of their potentials
As the main contact person, you'll act as a communicative interface on the subject of fraud management in the B2C area
You'll ensure that operational processes are carried out in accordance with defined service and quality standards, that processes are continuously developed and that the agreed process objectives are achieved
You'll take care of maintaining and evaluating the process performance and the continuous development of the reporting and the key performance indicator system
You're in charge of the continuous assessment of the risk situation and develop and implement strategies and measures for damage minimization
You'll actively participate in day-to-day operations and support projects and special investigations, working closely with the Legal, Sales, Supply Chain, CS, Compliance, Audit and Billing teams
What you’ll bring
You've a degree in economics, (business) informatics or comparable training as well as 6-8 years of relevant professional experience, ideally in fraud or risk management with a focus on B2C – a CFM/CFE certification would be an advantage
You bring in-depth, comprehensive technical and methodological expertise in the areas of prevention, detection and recovery, as well as legal requirements and regulatory standards
You've practical experience in leading employees, which you have acquired through your professional experience in a technical role
Strong analytical and conceptual skills as well as knowledge of process and project management are among your strengths
You describe yourself as dedicated and independent and your way of working as goal-oriented and with a strong team orientation.
Your strong communication and presentation skills as well as your profound knowledge of Excel, preferably also with SQL and VBA knowledge, set you apart from others
A good command of written and spoken English & very good German rounds off your profile
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
Free Sky – watch all our content for free
Hybrid working model (60/40)
Flexible working hours with overtime compensation
30 days of vacation + Holiday Buy
Subsidized Deutschland Ticket
PME Family Service & Parent-Child Office
Company pension scheme
We're proud to be an equal opportunity employer. It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. We're also happy to accept your application in German. To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.
A job you love to talk about.
Sky Deutschland GmbH br>
People & Organisation br>
Your Contact: Anna Maria Hirner