Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
„You enjoy discussing commercial ideas with your department, taking them through to actual implementation in our IT system landscape and then being responsible for them in live operations? Your goal is to make the commercial journey for the customer optimal & easy to ensure the commercial success of Sky's future? Then join us – we secure hand-in-hand with our team in many areas the sales & service experience of our customers.“ – Franziska Schröer, Director Business Requirements
We're looking for you to join the Business Requirements Team
What you’ll do
In your role, you'll handle a product and/or value stream in the lifecycle of Sky customers and provide a clear direction for product development
Especially the work on all topics around the migration of our Sky customers from the CRM system to be replaced to the new CRM system „NCRM“ Salesforce is part of your daily business
You further specify functional requirements together with the roles involved (IT architects, relevant product managers, legal) and work out the most important customer use cases with the relevant departments
You'll assess and advise on the impact on customer happiness, relevant business metrics and simplification of the system landscape.
In close agreement with the development teams as well as the product owners, you ensure a smooth product development chain through prioritization of requirements, continuous product delivery & quality management
What you’ll bring
You've a degree and at least 5-6 years of professional experience in the business requirements environment with regular IT system assignments or directly as a business analyst in IT
You've a penchant for sophisticated interrelationships and maintain an overview of customer situations that have a high level of detail and dependency
As an interface, you work closely and interculturally with diverse clients & stakeholders
You're characterized by your forward thinking, in order to successfully plan your product roadmap with your client, and your simultaneous willingness to pragmatically solve operational issues.
Your strengths include dedication & initiative, and you are open to change and transformation
You've experience with agile tools in digital collaboration (Jira / Confluence) as well as good knowledge in MS-Office
Good English skills complete your profile
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
Free Sky – watch all our content for free
Hybrid working model (60/40)
Flexible working hours with overtime compensation
30 days of vacation + Holiday Buy
Subsidized Deutschland Ticket
Corporate Benefits platform
We're proud to be an equal opportunity employer. It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. We're also happy to accept your application in German. To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.
A job you love to talk about.
Sky Deutschland GmbH br>
People & Organisation br>
Your Contact: Vanessa Bauer