Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
„We're the team that brings the best entertainment to our WOW base while hitting our business and personal development targets.“ – Marija Blagojevic, Head of Customer Engagement
Please be advised: Due to our international corporate culture, we publish all our job advertisements in English. Nevertheless a significant part of this job will be in German.
We are looking for you to join the Customer Engagement team as
What you’ll do
In your role, you'll take ownership for crafting aesthetically compelling experiences for our customers across multiple communication channels (email, push notifications, web, in-product notifications)
You'll build, test, update and refine WOW communication design elements and be responsible for crafting and customizing layout templates to improve customer engagement
You'll conceptualize campaign design ideas leveraging the ongoing content and cultural momentum (e.g. Barbenheimer, Emmy Awards, World Cup, Halloween etc.), while exploring our CRM tool capabilities
Above all, continuous analysis of the performance of different design variants and deriving recommendations for future campaigns is part of your daily business
Your tasks also include implementing design ideas using the drag & drop editor or the HTML editor
You'll be a key contributor to the promotion and implementation of market best practices and standards
As Senior Manager CX Design – CRM (m/f/d) you'll work closely with campaign managers to implement monthly campaigns and optimize channel and engagement KPIs, as well as with the marketing team and a creative agency to ensure a phenomenal customer experience in line with WOW brand guidelines
What you’ll bring
You've a degree with a focus on Marketing/Graphic or Web design/Communications and at least 5 -6 years of professional experience as a Graphic Web Designer or similar.
Your track record of designing campaigns that are both creative and engaging for clients, as well as successful in terms of relevant KPIs, will set you apart from others
You've experience with Adobe Creative Suite (Photoshop, InDesign, Illustrator) and CRM tools (e.g. Braze, Emarsys, Adobe) as well as HTML skills
You describe yourself as creative, innovative and flexible and your way of working as independent, goal-oriented and structured.
You've a strong hands-on mentality and a passion for series, movies and sports
Your very good communication and presentation skills are among your strengths and your good English and German skills round off your profile.
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
Free Sky – watch all our content for free
Hybrid working model (60/40)
Flexible working hours with overtime compensation
30 days of vacation + Holiday Buy
Subsidized Deutschland Ticket
Corporate Benefits platform
We're proud to be an equal opportunity employer.
It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. We're also happy to accept your application in German. To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.
A job you love to talk about.
Sky Deutschland GmbH br>
People & Organisation br>
Your Contact: Vanessa Bauer