Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe`s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.
„Our team is affiliated within Customer Service and forecasts the number of customer contacts in different time horizons. We are also responsible for ensuring that the right number of people are on the phone or PC in our Service Centers in the long, medium and short term to deal with customer issues.“ – Kenan Pir, Director Forecasting & Planning br> br>
What you’ll do
You forecast the contact volume for inbound for the various contact channels (telephony, chat, e-mail, etc.)
You develop and implement new forecasting models for the existing contact channels and optimise them on an ongoing basis
You quickly recognise changes in the contact behaviour and adapt the forecast models accordingly
Operationally, you manage the service centre capacities in close cooperation with key account management
As a communicative interface between different areas, you ensure close cooperation
In addition to identifying drivers for non-achievement of targets or deviations, you also develop improvement measures
You play an active role in team projects
What you’ll bring
You've a degree in mathematics, statistics or business administration or a similar qualification and at least 2-4 years of professional experience
You'll bring experience in modelling complex situations and in creating forecasts
Good knowledge of a programming language (Python or R) and SQL knowledge are desirable
In addition to your excellent analytical and conceptual skills, a confident manner and very strong assertiveness distinguish you
You describe yourself as an extremely self-motivated teammate with the willingness to deliver results of the highest quality
Above all, a high sense of responsibility, personal commitment and good communication and presentation skills are among your strengths
Good German and English skills round off your profile
At Sky, we'll give you our full support, so you'll be all set to achieve your best. Our range of rewards really are something special, here are just a few:
Free Sky – watch all our content for free
Hybrid working model (60/40) Flexible working hours with overtime compensation
30 days of vacation + Holiday Buy
Subsidized Deutschland TicketCompany Bike & Gympass
Lease & Buy – leasing of technical equipment with tax advantage
We're proud to be an equal opportunity employer. It is important to us to provide a fair and equal workplace for everyone. We strongly believe that a culture of diversity allows us to grow together and encourages creativity and innovation. Therefore, we will consider all qualified applications – regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. We're also happy to accept your application in German. To find out more about working with us, search #WirbeiSky or #LifeatSky on social media.
A job you love to talk about.
Sky Deutschland GmbH br>
People & Organisation br>
Your Contact: Lisa Krautsieder